Frequently Asked Questions

This FAQ page provides helpful answers to common questions about shopping with TwoWayRadiosFor.com, a division of All Charged Up LLC and an authorized dealer of Motorola Solutions.

Here, you’ll find clear information on shipping timelines and costs, return and exchange policies, warranty coverage, and how to choose the right two-way radio for your needs. It also outlines what to expect when ordering, including custom programming, as well as how to contact our team for support.

Everything You Need to Know Before You Buy

Orders of $199 or more ship free within the contiguous United States. Orders under $199 ship for a flat rate of $19 via UPS Ground. Expedited shipping options are available and calculated at checkout.

Most orders placed before 3 PM Eastern Time, Monday–Friday, will ship the same day. Orders that require custom programming may take additional time depending on the level of setup needed.

Yes. Expedited shipping options are available at checkout for all orders, regardless of size.

If you are not satisfied with your purchase, you may return items for exchange or store credit within 30 days of the shipping date. All returns must be in new condition with original packaging, manuals, and all included parts.

Yes. Earpieces cannot be returned if used due to sanitary reasons.

Returns may be subject to a restocking fee of up to 35%. Original shipping charges are non-refundable if applicable.

Customers are responsible for return shipping and ensuring the product arrives safely. We recommend insuring your shipment, as items are your responsibility until received and verified by our warehouse.

To begin a return or exchange, please contact us through our website contact page or reach out directly via phone or email.

For warranty claims, the customer is responsible for shipping the product to us. Once verified, we will cover the cost of shipping the replacement product back to you.

Warranty coverage varies by product:

  • Two-way radios: Typically 1–3 years depending on the model
  • Accessories: 1-year warranty

Some warranties cover repairs, while others provide full replacement. Please refer to individual product pages for specific details.

TwoWayRadiosFor.com, a division of All Charged Up LLC, is an authorized dealer of Motorola Solutions. Since 2008, we’ve focused on providing high-quality communication solutions at competitive prices.

We make the buying process simple with:

  • Expert guidance from real people (no automated support)
  • Industry-specific recommendations
  • Reliable, professional-grade products
  • Ongoing customer support you can count on

We recommend visiting our Radios by Industry page to explore options tailored to your specific needs. We also offer pre-built combo packs designed for different industries—and can customize them to fit your exact requirements.

If you need help, our team is happy to guide you through the selection process.

Yes. We can customize radio bundles and combo packs based on your industry, coverage needs, and team size.

You can reach us using the information below:

Phone: 1-855-877-8727

Fax: 1-888-317-4912

Email: sales@allchargedup.biz

Locations:

  • Hilton Head, South Carolina – 61 Arrow Road, Suite 225
  • Atlanta, Georgia – 1201 Peachtree St. NE, Building 400, Suites 1–3